Common Questions

nextlayerhubis is a specialised consultancy that helps retail businesses select the most suitable CRM (Customer Relationship Management) software for their specific needs. We provide unbiased comparisons, detailed analysis, and implementation guidance to ensure you choose a CRM solution that truly fits your business requirements and growth objectives.

Our services include comprehensive software evaluations, requirements assessments, vendor comparisons, pricing analysis, and ongoing support throughout the selection and implementation process.

We maintain complete independence from CRM vendors and software companies. We don't receive commissions, referral fees, or any financial incentives from recommending specific platforms. Our revenue comes solely from our consulting fees paid by clients like you.

This independence allows us to provide honest assessments of each platform's strengths and weaknesses, ensuring our recommendations are based purely on what's best for your business, not what's most profitable for us.

We work with retail businesses of all sizes and types, including:

• Independent fashion boutiques and specialty retailers
• Online stores and e-commerce businesses
• Multi-location retail chains
• Department stores and large retailers
• Marketplace sellers (Amazon, eBay, etc.)
• Omnichannel retailers with both physical and online presence

Whether you're a small startup or an established enterprise, we tailor our approach to match your specific industry segment, business model, and growth stage.

The timeline depends on your specific requirements and the complexity of your business needs:

• Essential Comparison: 1-2 weeks for basic analysis and recommendations
• Professional Analysis: 2-4 weeks for comprehensive evaluation and detailed recommendations
• Enterprise Consultation: 4-8 weeks for complex requirements and extensive vendor evaluation

We work efficiently to provide timely recommendations while ensuring thoroughness. If you have an urgent timeline, we can often accelerate the process to meet your needs.

Yes, we provide ongoing support throughout the implementation process. Our implementation guidance services include:

• Project planning and timeline development
• Vendor negotiation support
• Data migration planning and oversight
• User training coordination
• Change management guidance
• Performance monitoring and optimisation recommendations

We can work alongside your chosen vendor or implementation partner to ensure a smooth transition to your new CRM system.

To provide accurate recommendations, we typically need information about:

• Your business type, size, and growth plans
• Current customer management processes and pain points
• Existing technology stack and integration requirements
• Budget constraints and timeline expectations
• Team size and technical capabilities
• Specific features and functionality requirements
• Compliance or regulatory considerations

We'll guide you through gathering this information during our initial consultation, making the process as straightforward as possible.

Our pricing varies based on the scope and complexity of your requirements:

• Essential Comparison: Starting from €500 for basic CRM comparison and guidance
• Professional Analysis: Starting from €1,200 for comprehensive analysis and implementation roadmap
• Enterprise Consultation: Custom pricing for large-scale projects and ongoing advisory support

We provide transparent pricing with no hidden fees. All costs are discussed and agreed upon before we begin any work. Contact us for a detailed quote based on your specific needs.

Absolutely! Many of our clients come to us because their current CRM isn't meeting their needs. We can help in several ways:

• Audit your current CRM setup and identify improvement opportunities
• Assess whether your issues are due to configuration, training, or platform limitations
• Recommend optimisations or customisations to better serve your needs
• If necessary, identify alternative platforms that would be a better fit
• Plan a migration strategy if a platform change is recommended

Sometimes the solution is optimising your current system; other times a new platform is the answer. We'll give you an honest assessment either way.